Personal Lines Insurance Customer Reviews

Selective has met every need we have for our insurance requirements in homeowners, automobile, apartment rental, and automobile coverage. Thank you!
Pensylvania Customer, March 2019

Website is easy to use, have auto billing, appreciate the email reminders and payment confirmation.
Rhode Island Customer, March 2019

Selective was so helpful after I got into an accident - they answered all my questions and got my check to me quickly!
Tennessee Customer, March 2019

As I have reported improvements that have made to our home owner policies, Selective has been very responsive in making the changes and making premium changes back to me.
Indiana Customer, March 2019

The claim that was recently processed, was smooth, easy and prompt. I had to do very little communications with Selective, not that I wouldn't have like to, but it was unnecessary.
Wisconsin Customer, March 2019

I can't say that I'm disappointed or extremely impressed. My Agent is always responsive to my needs. I've only had to submit one claim over a year ago. It took some doing to get the process completed.
Tennessee Customer, March 2019

Too busy to get into the tel conv in detail....info was confusing
Rhode Island Customer, April 2019

You covered my windshield
Indiana Customer, March 2019

Everything goes smoothly.
Rhode Island Customer, March 2019

All my needs were answered in a quick and easy matter
Tennessee Customer, March 2019

Always answers my questions
Pennsylvania Customer, March 2019

Poor website.
South Carolina Customer, March 2019

Good information, good rates, fantastic agent.
South Carolina Customer, March 2019

After 1 year my rates go up after 1 claim forever. The claim was minor. I need a company that will look at the big picture and not buckle and dime me. Thank You.
Tennessee Customer, March 2019

Signed up for autopay went well for a while then started to tell me could not get the money and was charged late fees and return check fees provided prove that the money was there amd still your company would not refused to take off charges and even if the money wasn't there i have overdraft protection no attempt was made to withdraw payments dropped company
Pennsylvania Customer, March 2019

Brian was a huge help and the whole process went as smoothly as possible.
Tennessee Customer, March 2019

My dissatisfaction with Selective is with the local agent / agency. They are afraid to answer questions detailed questions. I had a auto claim 1 1/2 yrs ago including a personal injury claim which, all things considered was handled promptly and professionally.
Pennsylvania Customer, March 2019

I'm a low maintenance client. I preferred not to be bothered by agents or sales-people and Selective has been more than satisfactory in acknowledging that about me.
Pennsylvania Customer, March 2019

When I call I find good help
Minnesotta Customer, March 2019

I find Selective a bit less proactive than my former provider. I also find the website less accessible. Finally, I am trying to figure out why my rate increased this past billing period. I am checking other carriers for better rates. My driving record is clean and as I age I drive less yet my rates increase.If that's based on other driver's issues, I find that unfair to me.
Pennsylvania Customer, March 2019

Premium too high. Switched to another insurance carrier.
Rhode Island Customer, March 2019

My agent always stay in contact and answers my questions in a timely manner.
Maryland Customer, March 2019

Generally satisfied. It's insurance...I am not going to do cartwheels for insurance of any kind. I like though that you guys truly try to serve your clients.
New Jersey Customer, March 2019

We are very happy with the cost of the coverage we were able to obtain with Selective. Since we have never filed a claim and hope to never have to file a claim, I am not able to consider that aspect in my evaluation. Some of the emails we receive are informative, and others are not. Since we are now approach our 70s we have been around for a while and have learned a lot about owning a house, property, and cars, so some of the information is repetitive. Not that you should not provide it since others may not have had our experience.
Minnesotta Customer, March 2019

Upon renewal you raised my auto coverage because of an accident that was totally not my fault or that Selective had to pay for. The driver that hit me accepted the blame and I billed her insurance. I will therefore be doing business with another company.
New Jersey Customer, March 2019

I talk to a representative immediately when calling. They take care of my questions on the first call and I do not have to follow up. I have dealt with Julia in the Lemoyne, PA office and she is great!
Pennsylvania Customer, March 2019

I am satisfied with the cost, and response to my questions presented to your company.
Indiana Customer, March 2019

YOU ARE THE BEST EVER.
South Carolina Customer, March 2019

My community insurance agent told me there would be no increase for a comprehensive claim but should have warned me that my insurance discount for no claims would increase. If I wouldchave known that I would have just paid for the windshield myself !!!
New Jersey Customer, March 2019

I like the agent I work with
New Jersey Customer, March 2019

It was a smooth transition from one agency to another.
New Jersey Customer, March 2019

Fast response to questions
Rhode Island Customer, March 2019

The young woman I spoke with was very kind when she gave me a call back; however, she put me on hold for a very long time. As I waited, I was totally disconnected. Since I did not innitiate the disconnect, I assumed she would call me back. However, that never happened. :(
Wisconsin Customer, March 2019

It's affordable, and deducted from my account every month, so I don't have to think about it.
Tennessee Customer, March 2019

Not crazy about your website. Honestly I can never get into it.
Rhode Island Customer, March 2019

Just not overly impressed. Nothing ever really gets better.
Rhode Island Customer, March 2019

I've had only 1 claim which was to replace a cracked windshield. The replacement was handled to my satisfaction with SafeLite. I have not yet been able to figure out how to view all of my 3 policies on line. My intent is to eventually stop by my agents office to see if they can assist.
Tennessee Customer, March 2019

Have not had a claim, but pricing has still held steady
South Carolina Customer, March 2019

Have NO claims experience, fortunately. While we switched to Selective a number of years ago because the premiums were very good, I find that in the last several years that premiums have jumped. Selective now uses insurance scores and even though we are almost at the very top of the scores, rates are still high. At one point, we were in nearly the LOWEST Tier rating for the : a 0B or 0C out 0f 39 tiers. Now at tier 22 out of many more, but RELATIVELY STILL higher. REMEMBER...... NO CLAIMS.
New Jersey Customer, March 2019

Regular communications, fair pricing, speedy claim service.
Ohio Customer, March 2019

Bc no one advised us that taking a water claim in our basement, which was negotiated by our clean up service via Roto Rooter, would result in CANCELLATION of our policy. Thank you VERY MUCH for 17 years of service.
Ohio Customer, March 2019

VERY GOOD SERVICE
Rhode Island Customer, March 2019

last year our claim for the tornado that struck our house was handled very quickly.
Pennsylvania Customer, March 2019

Good experience. Great insurance adjuster and quick payment to vendors
New Jersey Customer, March 2019

The notice on the recall about my suv was faster than TOYOTA
Tennessee Customer, March 2019

Shannon West Assured Partners is wonderful to work with
Ohio Customer, March 2019

I never hear from our agent and our premiums keep going up with no explanation.
Wisconsin Customer, March 2019

It is very difficult to get ahold of your adjuster
Indiana Customer, March 2019

Old fella that WISHES to stay with paper. Claim service has been excellent and that is from a former agent.
Pennsylvania Customer, March 2019

Dont like all the miscommunication of what i owe every month, which is always different
Maryland Customer, March 2019

Very responsive, fair settlement, good communication
Wisconsin Customer, March 2019

Selective has met every need we have for our insurance requirements in homeowners, automobile, apartment rental, and automobile coverage. Thank you!
Pennsylvania Customer, March 2019

Quick response and no hassles with filing the claims!!!
Pennsylvania Customer, March 2019

Nice email reminders
Maryland Customer, March 2019

You are cheaper than the quote I get from my other insurance company.
New Jersey Customer, March 2019

I was not empresses with your automobile adjuster
Ohio Customer, March 2019

I'm not really sure what my insurance covers and prices keep going up even though no claim have been made in the years that I've been with you.
Iowa Customer, March 2019

My premium is automatically deducted. I get an email notifying me when the premium is due and when it will be deducted. I get smother email informing me after the premium had been deducted. Airnester Weems Stewart
Wisconsin Customer, March 2019

I now want to undo the all internet option. I couldn't see the terms of the auto policy renewal - I want to return to mailings, especially a new policy. That option doesn't exist so I guess all mailings is the way to go.
New Jersey Customer, March 2019

Happy with agent and when we had to file claim couple years ago
Iowa Customer, March 2019

Our local agent, Rhonda, was so helpful to me setting up new homeowners insurance for my Father.
Minnesotta Customer, March 2019

My agent Lisa has been there for me everytime I've need her . I love that my agent works with me and doesn't talk above me . I have had great service from this company .
Ohio Customer, March 2019

The agent helped me reprint my insurance cards. Quick and easy. Thank you.
New Jersey Customer, March 2019

Good agent.
Minnesotta Customer, March 2019

We switched from State Farm approximately 2 years ago and have been pleased with no issues. Our agent is doing a great job of taking care of our insurance needs
Indiana Customer, March 2019

Website is easy to use, have auto billing, appreciate the email reminders and payment confirmation
Rhode Island Customer, March 2019

Selective was so helpful after I got into an accident - they answered all my questions and got my check to me quickly!
Tennessee Customer, March 2019

Your representative at Zander, was not helpful or knowledgeable making the process hard
Tennessee Customer, March 2019

I am satisfied, so far so good
Pennsylvania Customer, March 2019

No problems, and straightforward website
Tennessee Customer, March 2019

EVERTHING HAS BEEN PRICED RIGHT GOOD SERVICE AND QUALITY WORKING PEOPLE AND KNOWLEDGEABLE
Illinois Customer, March 2019

Tools mean nothing when your adjustor is indifferent, dishonest, all but impossible to reach, interested only in denying or minimizing your claim, and possibly trying to defraud you. But the interface is pretty
Indiana Customer, March 2019

Auto prices keep rising despite no-fault wrecks
Iowa Customer, March 2019

They are wonderful.
New Jersey Customer, March 2019

The coverage is there if needed
Minnesotta Customer, March 2019

Every time I need a question answered or need something added to one of my policies my agent is always available or I am able to get the answers I need online .
South Carolina Customer, March 2019

Haven't really need anything so far. Wish premium wasn't so high, but understand
Indiana Customer, March 2019

Agents and CSR's were well trained and it showed. Everyone I spoke with was polite and professional. A pleasant experience and a well done, to your team.
Indiana Customer, March 2019

very prompt and Professional Service
Tennessee Customer, March 2019

Susan handled my concern within minutes! She is an excellent agent, very knowledgeable, friendly and thorough! I am very happy she is my insurance representative!!
Maryland Customer, March 2019

Always easy. The way it should be
New Jersey Customer, March 2019

Christie was very helpful and provided some different ways to help my needs. Good job!!!
South Carolina Customer, March 2019

I have never had to deal with rude people when you have to make a claim. When we made a claim on our swimming pool the person who came out, pretty much called my husband a liar. He also said he had to have an engineer come out and look at the pool which I already knew that she would side with the insurance company because she works for you. She said the reason the pool collapsed was because of erosion at the bottom of the pool, well the pool collapsed it done so at the top so her explanation made no sense. If the pool had erosion at the bottom of the pool that's where it should have collapsed right? Then we had a car that something popped up from the road and put a hole in the motor or transmission we don't know because we weren't told, they totaled the car. We are the ones having to do all the paperwork on the wreck. When we had insurance years ago and my son totaled his car we did not have to do one thing the insurance done everything. Now the car is still not paid for and we are still dealing with this, as soon as this is over we will be shopping for new insurance. I have talked to the rudest people at Selective and I will never do it again, after the pool which the lady flat out lied I knew that the car was going to be a huge deal. I also called the adjuster when I found out where they took the car because it is the most expensive place you could take a car too!! Like I said very rude people and I am not happy with Selective at all.
Tennessee Customer, March 2019

everytime I have had a question or anything, someone is always there to answer it
Rhode Island Customer, March 2019

While I have not had a claim, just dealing with the company has been easy and friendly.
Indiana Customer, March 2019

The annual price increases are ridiculous. My wife and I have had no accidents no points no claims, and yet 15 to 20% annual increases aren't not out of the norm. I would think a company like yours would want to keep people like my wife and myself With steady rates. I can't wait to see what the upcoming increases will be this year. It might be time to move on to another company again, which does the same thing.
Maryland Customer, March 2019

My agent John did a great job helping me get what I needed
Pennsylvania Customer, March 2019

The entire team was responsive to my questions and concerns about the claim. The claim was settles quickly, fairly and without angst. I would recommend Selective based on this experience alone.
Illinois Customer, March 2019

I have auto pay online so therefore I don't have much experience with the staff in person
South Carolina Customer, March 2019

I cancelled my policy. My selective insurance increased by 40.00 a month no notice of it or explanation why. So I switched.
Minnesotta Customer, March 2019

Because I have had no claims and that is when you find out how good your coverage and how quick you respond to claims. In other words the jury is still out.
Minnesotta Customer, March 2019

Nothing that sets Selective apart. Rates are way higher for auto and better for Home owner and at the end of the day it is a wash.
Tennessee Customer, March 2019

Great price and service!
Virginia Customer, March 2019

Have really had little interaction other than making my annual payment. Was happy with initial pricing. But would also love to have a roadside assistance program like our previous insurers
South Carolina Customer, March 2019

Fortunately I have not had to file a claim!! My satisfaction level could go up or down depending on the outcome of a claim. Gary
Tennessee Customer, March 2019

Love our agent
Illinois Customer, March 2019

Other than the time it took to settle the claim, I want experience was very good.
Tennessee Customer, March 2019

My questions were all answered completely and promptly. Very nice people!
Maryland Customer, March 2019